You have the right to return a product within 14 (fourteen) calendar days from the date you received it. You may do so without providing a reason.
If you decide to return a product, you must notify the Seller by email at info@petvilis.com and attach proof of purchase (such as the invoice or a payment confirmation). Shipping costs for the return are covered by the customer.
When returning a product, it must be unused, with its original tags and packaging, undamaged, and in its original condition. The customer is responsible for all postal/shipping costs associated with the return.
The Seller undertakes to refund the full amount you paid for the product to your specified bank account no later than 14 (fourteen) calendar days after receiving the returned product.
The Seller reserves the right to refuse a return if the product does not meet these Terms and Conditions.