Returns

14-day right of withdrawal

You have the right to withdraw from the purchase contract and return the goods within 14 (fourteen) calendar days from the day you receive them, without giving any reason.

After 14 days from receipt, goods of proper quality can no longer be returned. Defective goods are covered by the legal guarantee (see below).

Return an item

How to withdraw

• online – by filling in the form on the Withdraw from contract page;
• by filling in our model withdrawal form and sending it by email to info@petvilis.com;
• by making any other clear statement of your decision to withdraw (e.g. by email to info@petvilis.com).

The deadline is met if you send your notice before the 14-day period expires.

Returning the goods

Send or hand over the goods no later than 14 days from the day you notified us of your withdrawal. We will send you the return address by email.

The direct cost of returning (shipping) the goods is paid by the Buyer. If the goods are defective, the Seller pays the return costs.

You may inspect and try the goods as you would in a physical shop. You are only liable for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning. We recommend returning the goods in their original packaging.

Refunds

We will refund all payments received from you, including the costs of delivery to you, no later than 14 (fourteen) calendar days from the day we receive your notice of withdrawal. If you chose a more expensive delivery method than the cheapest standard delivery we offer, the additional delivery cost is not refunded.

We refund using the same payment method you used, unless expressly agreed otherwise; you will not incur any fees as a result of the refund.

The Seller may withhold the refund until the goods have been received back or the Buyer has supplied proof of having sent them, whichever is earlier.

Defective goods

All goods are covered by a 2-year legal guarantee. If an item is defective, you can request repair, replacement, a price reduction or a refund – see the “Legal guarantee and defective goods” section of the Terms of Purchase.

Damaged or missing item

If, upon receiving the parcel, you notice that the ordered item is missing or that the parcel is damaged, please inform the Seller by email at info@petvilis.com.