Privacy Policy

Data controller

The controller of your personal data is Agnė Dedelaitė, operating as a self-employed individual (certificate No. 1438708), email info@petvilis.com, tel. +370 631 23539 (hereinafter – the Seller, “we”).

Your personal data is processed in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), the Law on Legal Protection of Personal Data of the Republic of Lithuania and other applicable legislation.

What data we collect

• First name, last name;
• Email address;
• Phone number;
• Delivery and/or billing address;
• IP address;
• Browsing history and activity on the website (using cookies);
• Payment information (processed through secure payment partners – we do not directly store payment card data).

Purposes and legal basis

We collect and process your data for the following purposes and on the following legal bases:

• Fulfilment and delivery of orders – on the basis of performing a contract with you (GDPR Art. 6(1)(b));
• Issuing invoices and fulfilling accounting and tax obligations – on the basis of a legal obligation (GDPR Art. 6(1)(c));
• Customer service and communication – on the basis of performing a contract or our legitimate interest (GDPR Art. 6(1)(b) and (f));
• Improving the website and the user experience (statistics, cookies) – on the basis of your consent or our legitimate interest (GDPR Art. 6(1)(a) and (f));
• Direct marketing – only with your prior consent (GDPR Art. 6(1)(a)).

Data retention period

Your personal data is stored only for as long as necessary for the purposes for which it was collected, but no longer than 5 years from the last purchase, except where a longer retention period is established by law (e.g. accounting documents are kept for the period prescribed by law).

We apply technical and organisational measures to protect your personal data against unlawful disclosure, loss or alteration.

Data recipients

Your data may be transferred to the following data processors only to the extent necessary for the provision of services:

• Courier or logistics companies;
• Payment service providers (e.g. Stripe, Paysera, etc.);
• IT maintenance and website administration service providers.

Data processors process the data only according to our instructions and ensure appropriate data protection.

Cookies

We use cookies on the website to ensure its proper functioning, analyse traffic and improve the user experience. Essential cookies are used without separate consent; statistics and marketing cookies are used only with your consent. You can refuse cookies by changing your browser settings.

Your rights

You have the following rights regarding your personal data:

• to know (be informed) about the processing of your data and to access the data being processed;
• to request the correction of inaccurate data or the completion of incomplete data;
• to request the erasure of data (“the right to be forgotten”), provided this does not breach legal obligations;
• to restrict the processing of data or to object to certain processing;
• to data portability – to receive your data in a structured, commonly used format;
• to withdraw consent at any time where data is processed on the basis of consent;
• to lodge a complaint with the supervisory authority – the State Data Protection Inspectorate (vdai.lrv.lt).

To exercise your rights, contact us by email at info@petvilis.com. We will respond to your request no later than within 30 calendar days.